Mr. Waffle

So, Mr. Waffle rang eircom on Friday morning to say that even though he had stayed at home all day Thursday (and had previously arranged for someone to be in the house all day on a previous date), no one had come. He spoke to W who passed him to J who hung up/lost the connection. Mr. Waffle rang back and spoke to A who said the technician had telephoned Mr. Waffle. “He did not,” said Mr. Waffle. On checking he found that they still had the wrong number for him on file as “he had given the wrong number initially.” Seriously, where do you believe that the error lies? Anyhow, Mr. Waffle pointed out that they had raised this issue with him previously and he had given the correct number on the 2 March for them to amend their records. He gave it again; perhaps this time they will update the information or perhaps they just like to keep people like us on our toes. A added that, in any event, the technician had left a note. “He most certainly did not,” said Mr. Waffle. “I’m only reading what it says here on the system,” said A defensively. “Well then,” said Mr. Waffle, “can you update the system to state that the client says that no notification was received?” She was shifty on this point so I am guessing not.

We seem to be back at stage one now and Mr. Waffle has to stay home all day Tuesday for the technician to come. As luck would have it, our washing machine also broke down at the weekend and the technician from Bosch is coming to give it a poke on Tuesday too but at least they telephone half an hour before they are due to arrive. No such luxuries are available from the eircom service. How do people who can’t work from home manage this kind of thing?

I am beginning to think that we might investigate Sky. Can the service possibly be worse?

So, still no service from our new internet provider. I particularly like their email address: canwehelp@eircom.ie. Oh how we laughed. On the plus side, they may be trying to give Mr. Waffle money. I wonder for how long more our current provider will continue to supply broadband and whether we will be cut adrift in a cruel world without internet and television. Still, think of the saving. Recent correspondence below for your delectation because I know that you care.

From: Mr. Waffle
Date: 2 March 2015 at 11:44
Subject: Fwd: Register for My eircom to view your new eircom bill online
To: canwehelp@eircom.ie

Dear Sir or Madam

On 2 February I signed up online to get TV, phone and broadband from Eircom. I was given account number [xx]. A technician was supposed to come on 16 February but never turned up. After many contacts with your company, I was advised that it was necessary to cancel this order and start again. On 23 February I got a message (screenshot enclosed) from J in your Customer Care Administration Team confirming that the account had been closed on 19 February.

Since then, I have still not received any service from Eircom. I am still waiting for a technician to come to my house. I have no idea when this might occur (a month after I first attempted to sign up with Eircom).

On 27 February I got a message (below) saying that a bill had issued for my account. The message says that I can view the bill on “My Eircom”. However, when I attempted this, I got a message saying that the account number was no longer an Eircom account. See screenshot enclosed.

I would be grateful for an explanation of (a) how I can see this bill, and (b) what I am being billed for, given that Eircom has not actually provided me with any service and this account has been closed

Yours sincerely

———- Forwarded message ———-
From: eircom Bill Notifications
Date: 27 February 2015 at 15:39
Subject: Register for My eircom to view your new eircom bill online
To: Mr Waffle

Bill Notification

Dear Customer,
Your new eircom bill is now available to view online.

As you are on paperless billing, you can view your bill simply by registering on My eircom using your telephone number and your account number .

Register for My eircom

Your bill amount is €-5.60.

Once you login to My eircom, you can view a PDF of your bill, your bill summary and the itemised details of your bill online.

If you are set up for Direct Debit we will automatically take your payment. If not, you can pay your bill within My eircom.

If you need help understanding your bill we have a full bill explanation available here: Your Bill Explained.
Thank you,

Eircom
To find answers to commons questions or chat to an agent visit
Help & Support
Register to My eircom

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