We have to transfer the electricity in the new house from the vendors to us. The task of ringing customer service in the electricity company fell to me.
Them: Ring, ring, ring. Thank you for calling Airtricity customer service. Please input your account number. Please dial 1 etc etc. Eventually a human being comes on the line.
Me: Hello I’m ringing about moving an electricity account.
Him: You must be Anne.
Me: Sorry.
Him: Aren’t you Anne?
Me: Yes.
Him: I was talking to [the vendor] this morning and she said that you would be calling.
Me [faintly]: Oh right.
Him: Do you want it in your name or Mr. Waffle’s?
Me: How do you know my husband’s name?
Him: Did I get it wrong?
Me: No, no, you’re right, I’m just a bit surprised. Eh, my name please.
Him: Do you want to pay by direct debit?
Me: Yup.
Him: Give me your bank account and sort code details there.
Me [Give numbers]: But don’t you need me to sign something?
Him: No that’s grand. You’re all set up now from December 18th. That’s the day you closed, isn’t it?
Me [by now unsurprised]: Yup that’s right.
Him: I have the readings from the vendor; do you want to double check them or are you happy enough?
Me: That’s fine. I really hope that they are recording this conversation for quality purposes.
Him: Ah you’re very good Anne.
Utterly painless: Airtricity, I salute you. Although, if I ever acquire a stalker you will be the first people I will put on my list of suspects.
