You will possibly not recall my ongoing engagement with my bank re very hefty charges. I got no reply to my letter of November and reminder of December. I got out the big guns in January and wrote a grand long letter pointing out their obligations under various regulations and guidelines and in particular how they were supposed to get back to me within 5 working days. I was quite pleased with myself.
A couple of days later a very young woman rang me from the bank all apologies for not having replied to my letter. I felt really sorry for her. “It’s terrible, isn’t it?” she said. “I’ve actually had to pay it myself.” I sympathised. “Well, then, bye,” said she and hung up. I feel had but I suppose that is the end of it. Sigh.